Our Policies

Privacy Policy

  • We respect your privacy. Customer information is only used for order processing and delivery.
  • We do not share personal information with third parties except logistics partners.
  • Payments are processed securely; we do not store sensitive card information.

Shipping Policy

  • Deliveries within Nairobi: 2–4 hours.
  • Deliveries outside Nairobi: 24–72 hours.
  • Delivery fees are calculated based on location and displayed at checkout.

Refund Policy

  • No refunds for change of mind.
  • Refunds apply only for incorrect or damaged items.
  • Claims must be made within 24 hours of delivery.

Disclaimer

  • Filly Bar Chocolate is not a medical product.
  • Effects may vary depending on individual.
  • Consume responsibly and in moderation.